Refund policy

Because our products are Made-to-order , we cannot accept returns unless there are a product defect. In such cases, a replacement of the product would be authorized upon receipt of the following:

1. A proof (picture via email) of the mat clearly showing the defect or error.
2. The physical mat or piece of the mat containing a date code in the rubber backing returned to us.

Upon receipt, we will ship out a brand new replacement mat free of charge. Claims have to be done within 5 days from delivery date. Please inspect as soon as you receive your order.

For defected or damage items a replacement would be authorized upon receipt of submitted proof (picture via email or actual item) of the defective product. If a return is requested for any other reason it could be accepted subject to a 20% re-stocking plus shipping charges.

Custom-cut sizes are not returnable.

If a replacement is necessary, customers should contact us by email to describe the problem and we'll make every effort to correct it. Do not return products without contacting us first, as they will not be accepted.

Cancellations: An order cannot be canceled once it begins production. Production will start right after customer approves art proof and send partial or full payment. Cancelation can be requested within 24 hours of placing the order. Subject to a 5% fee for credit card transactions.

All claims of defects or discrepancies must be made within 5 days from receipt of shipment.